AI agents · Website, WhatsApp, email
AI agents and chatbots for businesses in Mallorca.
An assistant that answers guests and customers at any hour, in their language, using only information you approve. When it does not know, it passes the conversation to your team.
What a well-built agent does
Button-based chatbots that understand nothing have given the idea a bad name. A well-built AI agent understands the question, answers with your business information and makes clear that it is an AI.
The key is the limits: what it can answer, what data it can ask for and when it passes the conversation to a person. We define them with you before it goes live.
For hotels, villas, restaurants and clinics
Many questions repeat: how to get there, check-in times, the pool, the nearest beach, the menu or whether a table is free. The agent answers them in the guest's language and leads to the booking.
It does not accept date changes, discounts or exceptions on its own: you decide those. In clinics it handles practical questions such as hours, treatments offered and appointment requests, and is set up not to give medical advice.
- Hotels and villas: arrival, house rules, facilities and booking enquiries
- Restaurants: menu, opening hours and table requests
- Clinics: hours, treatments and appointment requests
- Any business: enquiries sent to your CRM or email with the full conversation
What you get
AI agents and chatbots
Trained on your information
Services, prices, hours and policies that you validate. It answers only from that information.
Many languages, 24/7
It replies in the language it is written to: English, Spanish, Catalan, German, French and more.
Website, WhatsApp and email
The same agent can answer on your site, on WhatsApp and by email, and send enquiries to your CRM.
Hand-over to a person
It passes the conversation to your team when it does not know the answer or when the customer asks.
Custom quote
Fixed price after a call
Depends on channels, integrations and volume. Scope, timeline and fixed price in writing before we start, with a pilot when useful.
More in English
About COMA
Comunicación en Mallorca (Publicom Marketing 2000 SL), Paseo Mallorca, 16, 07012 Palma. Since 1997. Clients include Mallorca Live Festival, Meliá Hotels International, RCD Mallorca, Ajuntament de Calvià.
FAQ
Frequently asked questions
Can it get things wrong?
Any AI can. That is why it answers only from validated information, says when it does not know and hands over to a person. We review conversations and adjust it.
Do people have to be told it is an AI?
Yes. The EU AI Act requires people to be informed when they are talking to an AI. Our agents say so from the first message.
What about data protection?
We design each agent with GDPR in mind: only the data that is needed, a clear notice that it is an AI, and providers with suitable guarantees.
Which languages does it speak?
It replies in the language it is written to. We work with you in English, Spanish or Catalan; for languages we do not speak, such as German, we suggest a native speaker checks some answers before launch.
Empecemos
Shall we put an AI agent to work for you?
Tell us what you need in a couple of lines. We reply personally with a clear proposal: scope, timeline and price.